Contact & support

How to get help with the CallPrep API.

Support channels

Plan	Channel	Response time
Free	Email	48h
Individual	Email	48h
BDR	Email	24h
BDR+	Email, priority	Priority
Enterprise	Dedicated Slack channel	Priority

Email support

[e-mail]

When reporting an issue, please include:

• Your research_id (if applicable)
• The email address you were researching
• The error code or unexpected behaviour you observed
• Timestamp of the issue

Reporting bugs

Found a bug? Email [e-mail] with:

• Steps to reproduce
• Expected vs actual behaviour
• research_id if relevant

Feature requests

We love hearing from users. Send feature requests to [e-mail] with subject line Feature request: ...

Something looks broken

Before writing in, two places answer most of it:

• Autopilot — the row’s delivery chip and a lead’s timeline in Activity say why a message was not sent
• API — a job that ends failed carries an error; see Handling errors

If it is us, tell us at [e-mail] — include the research_id or the lead’s email address and roughly when it happened.