Contact & support

How to get help with the CallPrep API.

Support channels

Plan	Channel	Response time
Free	Email	48h
Starter	Email	48h
Growth	Email + Slack/WhatsApp	24h
Scale	Dedicated Slack channel	Priority

Email support

[e-mail]

When reporting an issue, please include:

• Your research_id (if applicable)
• The email address you were researching
• The error code or unexpected behaviour you observed
• Timestamp of the issue

Reporting bugs

Found a bug? Email [e-mail] with:

• Steps to reproduce
• Expected vs actual behaviour
• research_id if relevant

Feature requests

We love hearing from users. Send feature requests to [e-mail] with subject line Feature request: ...

Status page

Check real-time API status at status.callprep.app. Subscribe to get notified about incidents and maintenance.