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What is a credit?

One credit = one researched prospect. It costs the same wherever the research was started from, and it is one pool for the whole account: A credit is consumed whether the result comes from cache or from live lookups.

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What is free

  • A lead that matched no Autopilot and was abandoned — no research, no credit
  • A lead skipped by Addresses to skip or Excluded domains
  • A contact re-created or re-fired by HubSpot, while Research each contact only once is on (the default)
  • Sending, retrying, skipping or rescheduling any outreach message
  • Polling GET /research-status

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Credit reset

Credits reset at the start of your billing cycle — the same day each month as when you first subscribed. You’ll see the exact reset date on your Analytics page. Unused credits do not roll over to the next month.

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Monitoring usage

You can track your credit usage in real time:
  • Sidebar — remaining credits shown in the dashboard sidebar
  • Analytics page — daily usage chart and credit donut

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Credit alerts

Enable email notifications at 75% and 95% usage in Settings → Notifications.

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Cache hits still consume credits

When a research request returns cached data (response in under 2 seconds), 1 credit is still consumed. This is intentional — you’re using the service and the cached data was paid for on a previous request.

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Credit refunds

Credits are refunded automatically if a research job fails due to an infrastructure error (timeout, pipeline crash). Credits are not refunded when:
  • The prospect wasn’t found in any data source
  • The AI step failed but other data was returned
  • You submitted an invalid email
If you believe a credit was incorrectly consumed, contact hello@callprep.app with the research_id.